Refund and Returns Policy

Last updated: November 11, 2026

We want you to be happy with your hardware. Here’s how returns, refunds and defective items work.

30-day returns on unopened items

You can return unopened kits, boards and badges in their original packaging within 30 days of delivery for a refund of the item price.

  • You pay the return shipping. We recommend a tracked service, since we can’t refund a return that never arrives.
  • Original shipping charges, plus any duties or import taxes on international orders, are not refundable.
  • Once the return arrives and we’ve checked it, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Items that can’t be returned

  • Assembled or partly assembled kits, including anything that has been soldered.
  • Opened kits with missing, used or damaged parts.
  • Custom, bulk or classroom orders made to your specifications (unless they arrive defective).
  • Items damaged by misuse, incorrect power, modification or assembly mistakes.

Dead on arrival (DOA) or defective items

If a fully assembled board or badge doesn’t work when it arrives, or a kit is missing parts or has a faulty component, email us within 30 days of delivery. Include your order number, a short description of the problem, and a photo or video if you can. We’ll send replacement parts, a replacement item, or a full refund including shipping, whichever makes the most sense. We’ll cover any return shipping for defective items.

Problems caused by soldering or assembly don’t count as DOA, but please reach out anyway. We’re glad to help troubleshoot, and replacement parts are usually available at cost.

Preorders

You can cancel a preorder for a full refund any time before it ships. See our Preorder Terms. Once a preorder has shipped, this returns policy applies.

Exchanges

We don’t do direct exchanges. Return the unopened item for a refund and place a new order for the one you want.

How to start a return

  1. Email orders@pfarrsidetech.com with your order number and the items you’re returning.
  2. We’ll reply with the return address and instructions. Please don’t send items back without contacting us first.
  3. Ship the item back and send us the tracking number.

This policy doesn’t limit any rights you have under the consumer protection laws of your country or state.